Refund Policy

DRAFT: LEGAL REVIEW REQUIRED. This is an initial draft, not legal advice. Settle every [LEGAL REVIEW] item and [BRACKETED] placeholder before publication.

Last updated: 11/7/2026

This policy is operated by Nathan Breeden. Nothing here removes rights you have under consumer protection law. If the law gives you a right to a refund, you keep it.

1. Digital items

Ranks, tags and in-game items are digital and normally delivered within moments of payment. At checkout you ask us to deliver right away and acknowledge that delivery begins immediately. [LEGAL REVIEW: in the EU/UK, a 14-day withdrawal right applies unless the buyer expressly consents to immediate performance and acknowledges losing that right. Confirm the checkout wording is sufficient.]

2. When we will refund

We will refund you if:

• you were charged but the item was not delivered, and we cannot fix that within [7] days;
• you were charged twice for the same order;
• the item is materially different from its description;
• you report an unauthorised purchase and we confirm it, or the law requires it;
• we permanently shut the Service down within [30] days of a purchase, or end your access when you were not at fault. [LEGAL REVIEW: confirm this window and any pro-rata approach for permanent ranks.]

3. When we normally will not refund

Unless the law requires it, we do not normally refund:

• an item that was delivered correctly and that you simply changed your mind about;
• a timed item that has already been substantially used;
• items lost because your access was ended for a serious rule breach;
• periods of ordinary downtime.

4. Service interruptions

If the Service is unavailable for more than [14] days in a row, we may extend timed items or offer another reasonable remedy.

5. How to ask

Email [CONTACT EMAIL] within [14] days of purchase with your order ID and Minecraft username. We aim to reply within [5] business days. Approved refunds go back to your original payment method through PayPal or Square. Their processing times are outside our control.

6. What happens to the item

When a refund is issued, the item is removed from your account automatically.

7. Chargebacks and disputes

Please contact us first, as it is usually faster. You keep your right to dispute a charge with your bank or provider. When a dispute is opened, the related item may be suspended while it is reviewed. If the dispute is resolved in your favour, the item stays removed, because you have your money back. If it is resolved in ours, we will restore it. Knowingly false disputes may lead to account termination.